Website Plan Terms for Removal Businesses

1. Who these terms are between

The business behind this site will be named here, with its ABN and a contact address, before launch. "You" means the business that signs up. By signing up you confirm that you are acting for a business and have authority to agree to these terms for it.

These terms apply together with the order confirmation we send you, which records your business details, domain and start date. If the two differ, the order confirmation wins for those details.

2. What the plan includes

Your website live within 7 days of receiving your content.
Built for 90+ PageSpeed; if a page drops below, we fix it at no charge.
Hosting, SSL certificate and security updates.
5 revisions a month, then A$20 each.
A monthly report of the enquiries your website received.
A 12-month minimum term, then month to month.

The 7-day period starts on the day we have everything on the content checklist: your business details, logo, photos, service areas, the services and any prices you want shown, and access to your domain. If something is missing, we tell you what, and the period starts once it arrives. The period includes one round of changes after you review the preview; if we are waiting on your reply to the preview, those days are not counted.

A revision is one change to an existing page, such as new prices, a new photo, changed hours or an added suburb. New pages are quoted separately. 5 revisions are included each month and each one is completed within 2 to 5 working days of us receiving everything we need for it. Unused revisions don't carry over. Past the fifth in a month, each further revision is a flat A$20 with no cap on how many you can ask for and no hourly billing. A new feature or a redesign is also outside the plan; we tell you the price before doing that work, and nothing is charged without your agreement.

Every page we build is built for 90 or higher on Google PageSpeed Insights, on mobile and on desktop. If a page falls below 90 while the plan runs, we fix it at no charge as part of the plan. This is a promise about how the pages are built and served. It is not a promise about your position in search results, your visitor numbers or the number of enquiries you receive.

3. What the plan doesn't include

Paid advertising, such as Google Ads, and the ad spend.
Logo or brand design.
Writing your content: you supply the words, photos and prices, and we lay them out.
Domain registration fees: the domain is registered in your business name and you pay the registrar.

We don't promise any number of visitors, enquiries or jobs, or any position in Google or another search engine. The only performance promise we make is the PageSpeed one set out above.

4. Your responsibilities

You supply accurate content and have the right to use it, including photos, logos and reviews. The prices, claims, insurance details, memberships and reviews on your site must be true and meet the Australian Consumer Law.
Your site collects enquiries from your customers. You are responsible for how your business uses those details under the Privacy Act 1988 and any other law that applies to it.
You keep your domain registration paid and tell us if its details change.

5. Fees and payment

The plan costs A$249 a month and a one-off build fee of A$499. Both are shown without GST; a business displaying prices only to other businesses doesn't need to include GST¹ in them. GST is added only if we are registered for GST when we invoice you, because businesses that aren't registered don't include GST in their prices². The pricing page shows this as "GST may apply".

Nothing is payable when you sign up. Monthly billing starts from the month your site goes live; the monthly fee is then invoiced in advance each month. The build fee is invoiced only after your site is live and you have told us you are satisfied with it, so nothing is charged for the build on a promise. Invoices are payable by the method and within the time shown on the invoice. If an invoice is more than 14 days overdue we will remind you in writing, and if it stays unpaid we may take your site offline until it is paid. We will give you notice before we do.

We may change the monthly fee after the minimum term by giving you at least 30 days' written notice. You can end the plan before the new fee starts.

Founding clients. The first 10 businesses to sign up for the plan keep the monthly fee of A$249 that applied when they signed up for as long as they stay on the plan, even if the price rises later, and the fee-change paragraph above does not apply to them. The A$499 build fee still applies. Founding pricing ends if the plan ends.

6. Term and cancelling

The plan has a minimum term of 12 months from the day your site goes live. After that it continues month to month until either of us ends it.

After the minimum term, either of us can end the plan by written notice given before the next monthly billing date. It ends at the end of the month already paid for.
During the minimum term, you can end the plan by written notice, and the monthly fees for the rest of the minimum term remain payable. That doesn't apply if you end it because we have seriously breached these terms and not fixed the problem within 14 days of you telling us.
Either of us can end the plan straight away if the other seriously breaches these terms and doesn't fix it within 14 days of written notice, or becomes insolvent.

The build fee pays for building your site and is invoiced after you have approved the finished, live site, which is why it is not refunded afterwards, except where the law says otherwise. If you end the plan before your site goes live, no build fee is invoiced at all, and any monthly fees already paid cover the month they were paid for.

7. Who owns what

Your business owns its domain name and all the content it supplies: words, photos, logos and prices. You give us permission to use that content to build, host and look after your site while the plan runs.

We host the site. We keep the rights in our own templates, code and design system, and you may use them for your site while the plan runs. When the plan ends, we stop hosting the site, give you a copy of the content you supplied on request, and help you point your domain wherever you choose.

8. Enquiries and data

Enquiries sent through your site's forms are delivered to you. We hold them only to deliver them, keep the site secure and count them for your monthly report. We don't sell them, use them for our own marketing or pass them to any other business, apart from the services we use to run the site, such as our web host and form service. Our privacy policy explains how we handle the details of the people we deal with at your business.

9. Availability and changes to the service

We aim to keep your site online at all times, but hosting providers have outages and we can't promise uninterrupted service. We may change the technology behind your site, provided what the plan includes doesn't get worse.

10. Liability

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Subject to that:

where our liability for failing to meet a guarantee can be limited, it is limited to supplying the services again or paying the cost of having them supplied again;
we are not liable for lost profits, lost jobs, or any indirect loss, or for loss caused by your content, your domain registrar or anything outside our reasonable control;
our total liability to you under these terms is limited to the fees you paid us in the 12 months before the claim arose.

11. Not for consumers

The plan is sold only to businesses, for use in their business. We don't sell it to individuals for personal or household use.

12. Changes to these terms

We may update these terms. If a change affects a plan you already have, we will tell you in writing at least 30 days before it applies, and you can end the plan before then without paying the rest of the minimum term.

13. Governing law

These terms are governed by the laws of the Australian state or territory where the business behind this site is registered. That state or territory is named here with the business details before launch.

Questions before you sign up can be asked on the call: book a call.